Terms & Conditions

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Terms and Conditions

Pro-Outdoor.co.za
Owned by Pro-Group eCom Solutions (Pty) Ltd
Republic of South Africa


1. Introduction

These Terms and Conditions govern your use of Pro-Outdoor.co.za and any purchases made through our website.

By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree, you may not use this website.


2. Company Information

Pro-Outdoor.co.za is owned and operated by:

Pro-Group eCom Solutions (Pty) Ltd
Republic of South Africa
Email: sales@pro-outdoor.co.za


3. Use of Website

You agree:

  • Not to misuse this website
  • Not to commit fraud
  • Not to interfere with website functionality
  • Not to attempt unauthorized access
  • Not to use automated bots, scraping tools or data mining systems without permission

We reserve the right to suspend or terminate access if misuse is detected.


4. Product Information Disclaimer

We strive to ensure that all product information is accurate. However:

  • Product titles
  • Descriptions
  • Specifications
  • Sizes
  • Weights
  • Images
  • Colours
  • Codes (SKU, model numbers)
  • Availability
  • Pricing

may occasionally contain errors.

Images are for illustrative purposes and may differ slightly from actual products.

We reserve the right to correct any errors at any time without prior notice.

If an error affects your order, we will contact you to resolve the matter fairly. You may:

  • Accept the corrected information
  • Choose an alternative product
  • Cancel the order for a full refund

5. Pricing

All prices are displayed in South African Rand (ZAR).

We reserve the right to:

  • Change prices without notice
  • Correct pricing errors
  • Cancel orders where pricing was clearly incorrect

If a product was listed at an incorrect price due to error, we are not obligated to supply it at that price.


6. Stock Availability

Stock levels displayed on the website:

  • Are updated regularly
  • Are sourced from multiple locations
  • May include supplier warehouse stock

Stock can never be guaranteed as 100% accurate at all times.

If an item becomes unavailable after your order is placed, we will contact you with options:

  • Wait for restock
  • Replace with alternative
  • Receive a refund

7. Order Acceptance

Placing an order does not constitute automatic acceptance.

An order is only confirmed once:

  • Payment is received and cleared
  • Stock is confirmed available
  • We issue a confirmation email

We reserve the right to:

  • Cancel orders suspected of fraud
  • Cancel orders with pricing errors
  • Refuse service at our discretion

8. Payment Terms

We accept:

  • PayFast (all supported methods)
  • Zapper
  • Direct EFT

Payment must be cleared before dispatch.

EFT payments must reflect within 48 hours.

We are not responsible for delays caused by banking institutions.


9. Delivery

Delivery terms are outlined in our Shipping Policy.

Risk in the goods passes to the customer upon delivery.

Delivery timeframes are estimates only.


10. Returns & Warranty

Returns are governed by our Return & Warranty Policy.

Nothing in these Terms limits your rights under:

  • The Consumer Protection Act (CPA)
  • The Electronic Communications and Transactions Act (ECT)

11. Regulated & Restricted Products

Certain products (including but not limited to hunting, reloading, firearm-related or regulated equipment):

  • May require compliance with South African laws
  • May require valid licensing where applicable

It is your responsibility to:

  • Ensure you are legally permitted to purchase the product
  • Comply with all applicable laws

We reserve the right to refuse supply of regulated goods if legal compliance is uncertain.


12. Intellectual Property

All website content including:

  • Logos
  • Branding
  • Product layouts
  • Website design
  • Text
  • Graphics
  • Images
  • Code
  • Databases
  • Pricing structures

are the property of Pro-Group eCom Solutions (Pty) Ltd or its licensors.

You may not:

  • Copy
  • Reproduce
  • Republish
  • Distribute
  • Modify
  • Reverse engineer
  • Use for commercial purposes

without prior written consent.

Unauthorized use may result in legal action.


13. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for:

  • Indirect damages
  • Loss of profit
  • Loss of business
  • Consequential damages
  • Delays beyond our control
  • Supplier stock discrepancies
  • Technical website downtime

Our total liability shall not exceed the amount paid for the product in question.

Nothing in this clause excludes liability that cannot legally be excluded under South African law.


14. Indemnity

You agree to indemnify and hold harmless Pro-Group eCom Solutions (Pty) Ltd against any claims, damages, liabilities or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Breach of any law
  • Purchase or use of regulated goods without proper compliance

15. Website Availability

We do not guarantee uninterrupted access to the website.

We may suspend, update or modify the website at any time.


16. External Links

Our website may contain links to third-party websites.

We are not responsible for the content or practices of external sites.


17. Privacy

Use of personal information is governed by our Privacy Policy.


18. Force Majeure

We are not liable for failure or delay in performance due to events beyond our control, including:

  • Natural disasters
  • Load shedding
  • Courier disruptions
  • Supplier failures
  • Government restrictions
  • Strikes
  • Cyber attacks

19. Dispute Resolution

We aim to resolve disputes amicably.

If a dispute cannot be resolved:

  • South African law applies.
  • The courts of South Africa shall have jurisdiction.

Consumers retain rights under the CPA to approach appropriate ombuds or regulatory bodies.


20. Changes to Terms

We may update these Terms at any time.

Changes will be effective once published on the website.

Continued use of the website constitutes acceptance of updated Terms.


21. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid.


22. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

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