We offer secure and trusted South African payment methods.
2.1 Payment Methods
We accept:
PayFast (All available PayFast payment methods)
Credit & Debit Cards
Instant EFT
Mobicred (if applicable)
Other PayFast-supported methods
Direct EFT (Manual bank transfer to Pro-Group eCom Solutions (Pty) Ltd)
Zapper (Backup payment integration)
2.2 Payment Fees
PayFast and Zapper payments: A payment processing fee percentage is charged as displayed clearly at checkout. This fee covers the payment provider’s transaction charges.
Direct EFT: No additional payment fees apply.
2.3 EFT Payment Terms
For EFT payments:
Payment must reflect within 48 hours
Orders will only be processed once funds have cleared
If payment is not received within 48 hours, the order may be cancelled
2.4 Payment Security
All online payments are processed securely through trusted South African payment gateways. We do not store your card details on our servers.
3. Returns & Exchanges Summary
(Full Return Policy applies separately — this is a summary for shipping clarity.)
3.1 7-Day No-Questions Return
We offer a 7-day return window from date of delivery:
Item must be unused
In original packaging
In resalable condition
Customer is responsible for return shipping on unwanted items.
A handling/restocking fee may apply.
3.2 30-Day Return (Unopened Items)
Within 30 days:
Items must still be sealed and unused.
Packaging must remain intact.
If opened, a restocking fee may apply depending on condition.
3.3 Warranty Policy
After 30 days, returns fall under warranty.
First 6 months: Covered under CPA statutory warranty.
Up to 12 months (if manufacturer warranty applies): We will assist in facilitating the warranty process.
After 12 months: We may provide supplier/importer contact details for direct warranty claims.
Warranty excludes:
Normal wear and tear
Misuse or negligence
Unauthorized modifications
4. Stock Availability Disclaimer
While we strive for accurate stock levels:
Some products are sourced from supplier warehouses.
Occasionally stock may reflect available but is no longer in stock.
In such cases, we will contact you immediately with alternatives or refund options.
We reserve the right to cancel orders due to supplier stock discrepancies.
5. Contact Information
Pro-Outdoor.co.za Owned by Pro-Group eCom Solutions (Pty) Ltd
