Pro-Outdoor.co.za Owned by Pro-Group eCom Solutions (Pty) Ltd Republic of South Africa
1. Our Commitment
We want you to shop with confidence. If something is not right, we will work with you to resolve it fairly and in accordance with South African consumer law.
This policy applies to all purchases made through Pro-Outdoor.co.za.
2. 7-Day Easy Return (Change of Mind)
If you change your mind, you may return your item within 7 days of delivery, provided:
The item is unused
It is in its original packaging
All accessories, manuals and parts are included
It is in resalable condition
Important:
Return shipping costs are for the customer’s account.
A reasonable handling/restocking fee may apply (up to 10%).
Refunds are processed once the item has been inspected and approved.
3. 30-Day Return (Unopened Items)
Within 30 days of delivery, you may return items provided:
The item remains sealed and unused.
Original packaging is intact and undamaged.
If packaging has been opened, we reserve the right to:
Decline the return, or
Apply a restocking fee depending on the condition of the item.
4. Incorrect Item Delivered
If we deliver the wrong item:
Notify us within 7 days.
Do not remove labels or original packaging.
We will arrange collection at our cost.
You may choose:
Replacement (if available)
Refund
Store credit
5. Goods Damaged in Transit
If your item arrives damaged:
Notify us within 7 days and provide:
Photo of the outer packaging
Photo of inner packaging
Photo of the damaged item
We will:
Arrange collection if necessary
Replace the item (if available), or
Issue a refund
6. Defective Goods (CPA Statutory Warranty)
Under the Consumer Protection Act (CPA), all goods carry a 6-month statutory warranty against defects.
A defect means the product:
Was faulty at the time of supply
Is unsafe
Fails due to poor materials or workmanship
Within 6 months, you may choose:
Repair
Replacement
Refund
We may inspect or send the product to the supplier for technical evaluation before approving the claim.
7. Manufacturer or Supplier Warranty (Beyond 6 Months)
Many products carry a manufacturer or importer warranty beyond 6 months.
Our approach:
Within the first 12 months: We will assist you in facilitating the warranty claim process.
After 12 months: We may provide you with the supplier or manufacturer contact details for direct assistance.
Final warranty decisions outside CPA coverage are subject to the supplier or manufacturer's assessment.
8. What Is Not Considered a Defect
The following are not considered defects:
Normal wear and tear
Damage caused by misuse or negligence
Improper installation
Electrical surges
Unauthorized modifications
Damage caused by incorrect storage or handling
9. Special Orders & Custom Goods
Products that are:
Specially ordered
Custom-made
Imported specifically on request
May:
Require a deposit
Not be eligible for cancellation
Not be eligible for change-of-mind returns
Cancellation fees may apply.
10. Refund Process
Refunds are processed:
Within 8–10 working days after return approval
To the original payment method where possible
Please note:
Bank processing times may delay reflection by 2–3 working days.
Gift voucher purchases will be refunded as store credit.
Promotional voucher values may be adjusted proportionally.
