Privacy Policy

1. Introduction

Pro-Outdoor.co.za is owned and operated by Pro-Group eCom Solutions (Pty) Ltd ("we", "us", "our").

We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

This policy explains how we collect, use, store, share, and protect your personal information when you use our website or purchase products from us.

2. Who This Policy Applies To

This policy applies to:

• Visitors to our website
• Customers who place orders
• Individuals who contact us
• Anyone who provides personal information to us

3. What Is Personal Information?

Personal information means any information that identifies you or could reasonably identify you.

This may include:

• Full name
• ID number (where required by law)
• Email address
• Phone number
• Physical or delivery address
• Billing information
• Bank account details (for EFT refunds)
• Order history
• IP address and device information

We do not store credit card details on our servers.

4. How We Collect Your Information

We collect information:

4.1 When You:

• Register on our website
• Place an order
• Subscribe to newsletters
• Contact us via email or phone
• Use our website

4.2 Automatically Through Technology:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Cookies

5. Cookies

Our website uses cookies to:

• Enable website functionality
• Remember your preferences
• Improve user experience
• Analyse website traffic
• Assist with marketing and advertising

You can disable cookies in your browser settings, but this may affect website functionality.

Some third-party services (e.g., payment gateways, analytics tools) may use their own cookies. We do not control those cookies.

6. Why We Collect Your Information

We collect and process your personal information for the following purposes:

6.1 To Fulfil Orders

• Process payments
• Deliver products
• Communicate order updates
• Handle returns and refunds

6.2 Customer Service

• Respond to queries
• Provide support
• Manage complaints

6.3 Legal & Compliance

• Comply with tax laws
• Prevent fraud
• Maintain transaction records

6.4 Marketing (With Consent)

• Send newsletters
• Notify you of promotions
• Inform you about new products

You may unsubscribe from marketing emails at any time.

7. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

• Courier companies (via BobGo) to deliver your orders
• Payment providers (PayFast, Zapper, banking institutions)
• IT service providers and hosting providers
• Accountants and auditors
• Regulatory authorities if legally required

All service providers are required to protect your personal information.

8. Payment Security

All online payments are processed through secure third-party gateways:

• PayFast
• Zapper

We do not store card details on our systems.

Direct EFT payments are processed through your own banking platform.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

• Secure hosting environments
• Access controls
• Firewall protection
• SSL encryption
• Restricted employee access

While we take reasonable precautions, no system is completely secure.

10. Data Retention

We retain personal information:

• For as long as necessary to fulfil orders
• To comply with legal and tax obligations
• To resolve disputes
• To enforce agreements

We will not retain personal information longer than necessary unless required by law.

11. Your Rights Under POPIA

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (where legally permissible)
• Object to processing for marketing purposes
• Withdraw consent (where applicable)
• Lodge a complaint with the Information Regulator

To exercise any of these rights, email:
sales@pro-outdoor.co.za

12. Cross-Border Transfers

Some service providers (such as payment processors or hosting providers) may store data outside South Africa.

We ensure that such providers comply with adequate data protection standards.

13. Children’s Privacy

Our website is not intended for individuals under the age of 18 without parental or guardian consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the website after changes constitutes acceptance of the updated policy.

15. Contact Details

Pro-Group eCom Solutions (Pty) Ltd
Trading as: Pro-Outdoor.co.za

Email: sales@pro-outdoor.co.za

Business Hours:

Monday – Friday

08:00 – 16:30